Sashiko Customer Support

Sashiko Customer Support | Thank you for your support

It is my sincere hope to support our customers who purchase Sashiko supplies & tools from us. This is a website for Sashiko Customer Support. Since I am a “one-man business”, the support may be a bit slow. However, I will not just ignore your reasonable request. Meanwhile, a lot of questions you may have is already answered. Please check the answers & videos as our Sashiko Customer Support.

Thank you very much for your support. Your feedback is greatly & always Appreciated. (Your review is the best support I can ask for. Please refer the article for “How to Leave a Review” on our website).

(Last Edit: 4/23/2021 – I will continue editing)

FAQ as the initial Sashiko Customer Support

Please check the Q&A for the initial Sashiko Customer Support. Your question is/was someone’s question. There may be a good information available there.


How to keep Sashiko Thread in a good shape

Our Sashiko Thread is very unique. Please watch a video for “how to keep it in a good shape”. The article is also available here (with captions).


How to keep the stitches even

It is probably the most frequent questions I receive – “How can you keep the stitches so even”. It is challeneing to answer the question in one sentence. However, in order to share the beauty of this technique, I share it in our Sashiko Class (Online / In-person). Please consider taking it. I will make sure that you can stitch in the rhythm – and in the rhythmical stitching, your stitches will be even (automatically & eventually).

If you have already sign-up the class, please check your email box. You should have received the official welcome email with various follow-up & video links. Also, please check this website for the detail information.


How to prepare/handle the fabric I purchase?

The fabric we sell in our store usually do not require the pre-wash to align the fabric before you start stitching. The exception would be when you would use the “very” edge of the fabric for your project. If you would woul to have a great Sashiko stitching within 0.5-inch from the edge, then please soak the fabric into the water & try to align the fabric. (The fabric may be a bit twisted in a process of cutting into pieces).


For the color of the Indigo Fabric, the Indigo Color may come out for the first few times. After stitching, please hand-wash for the first few times without other fabrics to avoid the color transfer. After you confirm no color comes out, you may wash with other clothes. When the thread we offer is used, the Indigo color in the washing water will not change the color of thread.

*The Indigo Fabric I talked here is this one. Some swatches may not breach the color out in washing.

How to wash & dry the fabric

Since they are quite valuable fabric, hand-wash is always recommended. Drying on the table laying down the fabric instead of handging would be better to be kind to the fabric. However, since the fabric is strong, after confirming the color not coming out of the fabric, putting them into the washing machine will not damage the fabric significantly. It isn’t recommended so much, but even a tumble dry with high heat is okay. (I have a Samue – craftman jakect that I made from the Indigo fabric above – I have been washing it in the washing machine & drying it in the dryer… for more than 5 years, and it is still in a good shape).

I want you to care for the fabric. At the same time, Sashiko is the wisdom to make the fabric more durable in these harsh condition. So… “after several hand-wash“, it is okay to mix with other cloth.

*If you purchase the vintage fabric and/or a Jacket made with vintage fabric and Natural Dye Thread, please do not use the washing machine & dryer. It will add the “artificial” damage, and it can end up with destroying the fabric & color.


How to handle the Natural Dye Items?

We carefully hand-dye our Sashiko thread with some Natural Ingredience. The Natural Dye items are very beautiful. However, it isn’t so “strong” as the other mass-produced thread. For example, a spoon of breach “can” white out all of the colors. In order to avoid the unfortunate color change, please read the article below.

The Color Changes in Natural Dye by using it over time. We find it the beauty of Natural Dye. I hope you enjoy it as well.

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