Shipping Information & Policy

Our philosophy in wrapping and shipping received many comments and feedbacks. I appreciate the empathy I received. On top of our philosophy, it is our responsibility to deliver the ordered items to the customer. In order to avoid any unfortunate misunderstanding, here is a summary of our Shipping information, produdure, and policy in addition to the description below the each product page.


Human prepare & deliver the order

We aren’t a big wear house with automated Robot picking up the items. Upcycle Stitches LLC is a single member LLC (by Atsushi). Atsushi is responsible for all the order in the USA & from the USA. Keiko, as a Sashiko artisan – sole inteprenuour, is responsible for all the preparation the order in Japan & from Japan.

As much as we try out best to be speedy to meet the market expectation, we sometimes have unfortunate situation to prepare as speedy as we want. Your understanding that the human prepare the order would be very much appreciated. We will do our best.

Shipping and Handling

Estimated Shipping Times:

Most of the order will be shipped in the next business day after confirming the order. The actual shipping time vary from the shipping address as well as the shipping method.

  • The USA Domestic: 2~6 business days via USPS
  • International: 3~25 business days via USPS or Japan Post

I’ll do my best to meet these shipping estimates but cannot guarantee the accuracy of timing. Most of the order will be shipped out within a few days unless there are no announce made. The actual delivery time will depend on the shipping method you choose.

Some of the international orders may be shipped from Japan. When you receive the shipping confirmation email, please go to “Japan Post Tracking Website” if the tracking number ends with “JP”.


Customs and Import Taxes:

Buyers are responsible for any customs and import taxes (& related fees) that may apply. We are not responsible for delays due to customs.

Return Policy

We strive to deliver the best items for your Sashiko experience. Please contact us if we can help to improve your experience.

We would accept exchanges or returns when a customer:

  • Contact me within 5 days of delivery
  • Ship items back within 7 days of delivery (exclusive to international shipping)
  • For cancellation of the order, I accept it before the order has shipped out unless specifically mentioned such as one of the kind order.

However, We will NOT accept returns unless the item is defective:

Please contact me if you encounter any problems. We will do our best to be reasonable for your request.

Most o our items are “one-of-a-kind” made by hands. As much as we want to keep creating the exact same materials, it is not possible to do so because we are human. Especially for those Naturally Hand-dyed Sashiko thread, please be reasonable for the “Color” of Natural Dye or hand-made products.

The following items cannot be returned or exchanged regardless.

  • Custom or Personalized Orders
  • Digital Downloads
  • Items on Sale

Conditions of return:

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.


When a trouble happens

As much as the fact we are human, the delivery person is also human. She/he could make a mistake, and the unfortunate event (trouble) could happen to any of us. We will do out best to solve the troubles, and your support for the unfortunate event is much appreciated.

Here is a standard procedure when a trouble happen.

When the item you receive is defective.

Our items are very “primitive”. No computers or no mechanic. So it is a rare case to have the defective items delivered. However, when it happens, please contact Atsushi as soon as possible so we can submit the accident report to the carrier.

With some photos provided by the customer, we will send the same item as a replacement if it is possible.

When the package doesn’t arrive

If you are ordering in the USA, you should receive the package no later than 6 business days. Please contact Atsushi if you do not receive the package after 10 business days or so. (You could contact me much earlier if you choose the priority mail.)

The International delivery can be tricky unless you order with the express option. It can take up-to 30 days to get the package delivered. If the custom clarification occur in the process, the delivery time can be a lot more. It is completely outside of our capability.

However, if you encounter the possibly delay or a missing package, please do not hesitate to contact me. I am here to ask around, to USPS, to Japan post, and will get the situation update for you.


My tracking says “delivered” but not received!

It is a rare case, but occasionally a parcel will be marked as delivered by the shipping carrier prematurely. If your tracking status says “delivered” and yet not received the package, please follow the direction below.

Domestic Shipping

If you receive this notice but the package is not in your mailbox, in your apartment office, or on the doorstep, here is the procedure to follow.

Before contacting me, it would be great if you could check…

  1. Please confirm the shipping address that you provided.
  2. The USPS “could” delivered the package in a wrong mailbox in neighbors. It would be great if you could check with the neighbors if they received your package.
  3. It could be a system error that your package is still in the USPS truck although it says delivered. Please contact the USPS for the package whereabouts. In a case that the neighbor received the package by error, there is a possibility that the neighbor will return it to the USP.

If nothing above fix the issue, please contact us so we may be able to help. Please read below for the help we can provide. I may repeat the same thing, but the package whereabouts is out of our control. We sincerely appreciate your understanding to keep our activity on-going.

The order shipped with USPS FIRST CLASS:

  • USPS delivery trucks may have GPS that sometimes automatically updates a shipment as “delivered”. Wait another business day or so because the package was most likely marked as delivered accidentally, and will arrive the following day.
  • Please also contact your local post office. Make sure to call your Local Post office, NOT the USPS HOTLINE. Please ask them who delivered the parcel, and ask them details about that day’s delivery.
  • If the parcel does not show up (extremely rare occasion), please contact the Post Office and file a claim. By default, Upcycle Stitches LLC cannot refund (or replace) orders that were misdelivered by the post office or stolen from a property. Of course, we will do our best to resolve the issue.
  • Please contact me within 5 days the day your status get updated to “delivered” so the Post Office should have the fresh memories.
  • Please consider upgrading the shipping method so we can provide better service, like Priority Mail & Signature Service, and postage insurance.

The order shipped with USPS PRIORITY

  • Please contact Local Post Office as well as Atushi as soon as you find out that the package was listed “delivered” and yet not received the package. After waiting for another business day for the “accidentally misdelivered” case, you and I will submit the claim to the Post Office.
  • Please also contact your local post office. Make sure to call your Local Post office, NOT the USPS HOTLINE. Please ask them who delivered the parcel, and ask them details about that day’s delivery.


International Shipping

The international shipping can take a long time because of various reasons such as customs clearance, connecting shipping carriers, and nations country factors. Please expect up to 30 days for them to make a delivery. Please contact us if you do not receive the package after 30 days. We will do our best to update & resolve the issue.

*Depends on the country, it could take a LONG time to get the package delivered. Please ask your local post office about the estimate of shipping time from Japan and/or the USA.

Procedure to fix the problem

This is a standard procedure how to fix the problem of missing (non-delivered) mail. It will take a long time to fix the issue, so please help us checking the package if the tracking says it is delivered.

Things you can do first:

  • Please confirm the shipping address that you provided.
  • The USPS “could” delivered the package in a wrong mailbox in neighbors. It would be great if you could check with the neighbors if they received your package.
  • Please also contact your local post office. Make sure to call your Local Post office, NOT the USPS HOTLINE. Please ask them who delivered the parcel, and ask them details about that day’s delivery.
  • Please also contact the customs because the package could be retained in the customs clearance.

The procedure we will proceed to fix the issue:

  1. Upcycle Stitches LLC will file a claim to the Post Office with the tracking number we provided.
  2. The post office will make a research on the package status, and inform us within 30~180 days.
  3. When the post office identifies the problem, they will let us know the situation. By default, this is the time we make a replacement shipping. Upcycle Stitches LLC cannot refund (or replace) orders that were misdelivered by the post office or stolen from a property. Of course, we will do our best to resolve the issue.
  4. In order to avoid the unfortunate result above, please consider upgrading your shipping. The post office will react much faster and better when we make a shipment in the Express Mail.

Thank you for reading our terms and condition.

It is our responsibility to deliver the package you order. We will do everything we can think of to fix the problem when it arises. However, please understand that the missing & mis-delivered & stolen package after the package get into the Post Office system is out of our control.

More than half of our items are hand-made and one-of-a-kind. Please consider getting the better shipping method so we will be able to fix the issue with less complication. We sincerely appreciate your understanding.


Instagram Post about the Shipping Philosophy.