The novel coronavirus pandemic has caused many countries to take necessary measures in global/international shipping. We, as Upcycle Stitches, are operating the international shipping following to the necessary procedure as well. If you are ordering to the non-U.S. shipping address, please take a look at this article, and understand what is the availability for now. This is our shipping procedure update for a Sashiko order in Covid-19 Pandemic.
[Update: May 21st, 2020]
Please note that all of the shipping, including the domestic shipping & especially the international shipping (regardless of the origin of shipping) are experiencing delay. Please check the tracking numbers for more information once the package has been shipped out.
Sashiko Order in Covid-19
Regardless of whereabout the shipping address, your order will be processed as quickly and carefully as usual. Before April 2020, we usually ship within 1 business day (if an order placed before 9 am, in the same day). We try our best to match this speed. However, since Atsushi is only the one who prepares the package, the shipment can be delayed by a few business days due to the school shutdown.
If the order is made for the U.S. domestic shipping address, it should be arrived as normal. I will keep updating the information with following the USPS measures.
If the order is made for the Non U.S. international shipping address, please read the description below.
International Shipping with USPS
To make sure either USPS makes a delivery to your country, please check their recent announcement here.
https://about.usps.com/newsroom/service-alerts/international/welcome.htm
We continue offering the International Shipping where the USPS offer the delivery to. We were offering the International Shipping from Japan with using the Japan Post for the appropriate country before April 2020. However, due to the Japan Post’s latest update (Temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories), we will most likely to make the all International shipping from the U.S.
It may take extra time to complete the delivery due to this update. I do not have enough experience of “how long” it may take to complete the international shipping with USPS, especially if you are making the order from the Australia, New Zealand, and other Asian countries.
Also, USPS requires the phone number of recipient regardless of the destination. Please make sure to list your phone number in appropriate style, with starting the country code. For example, for the U.S., it has to be +1 (000) 000-0000. The international order without the phone number may be ceased until we hear from you.
International Shipping from Japan
Depending on the item you order, the shipment from Japan may be required. In order to make a shipment from Japan, the package has to be upgraded to the Express Mail (EMS). Depending on the order amount, we will offer the free upgrade. If the order is too small, we may contact you for the possible options such as delaying the shipment until the Japan post resume its operation.
【Update: April 24th】
Japan Post announced a temporary suspension of acceptance and delivery delays of mail items destined to various countries/territories. If you are considering a purchase of our product to delivered to the countries below, we will do our best to make a shipment from the U.S. with USPS international first-class mail. It can take a long time to complete the shipping depends on the items you would like to purchase. Please contact us first if you are making a big order (Please expect a delay in response, as well. I apologize any inconvenience in advance).
Check the List of Countries (PDF)
Even the countries not on the list, there may be a need for the specific attention. After placing the order, please check the email from Atsushi (sashikoatsushi●gmail.com).
We are here for your Sashiko needs
We will continue offering our best service for your Sashiko needs. It is our promise to deliver the package no matter what – even if the package is lost, we will try our best to find it and/or redeliver it. (Please check the past case of lost package over International Shipping).
Also, we will be sincere and honest to the situation. If the order cannot be completed, we will of course refund the money you paid.
We sincerely appreciate your time to read this article, and willing to support the small family business in this crisis.